leadershipLeaders develop the mission, vision, values and ethics and are role models of a culture of excellence.
Policy & strategyPolicy and Strategy are based on the present and future needs and expectations of stakeholders.
PeoplePeople resources are planned, managed and improved
PartnershipsExternal partnerships are managed
ProcessProcesses are systematically designed and managed
Customer resultsPerception Measures , Performance Indicators
People results
Society results
Key performanceKey Performance Outcomes